Each item Custom Luggage sells, comes with its original brand warranty. We stand by the warranty and will gladly replace any items that are faulty within the advertised warranty period. We will also cover all shipping costs. That’s right. We know it’s not your fault and we don’t expect you to have to pay for your item to be replaced.

Warranty Based Returns

When You Receive Your Order

We try to ensure all our products are shipped free from defects. If there is a problem  with your goods when you receive them, simply contact Custom Luggage and we will organise to have the item replaced for you at our expense.

Warranties Over Time:
All warranty issues are dealt with by the manufacturer or distributor of the product. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim. Please do not return the item to Custom Luggage for resolution, however you may contact Custom Luggage for assistance.